Call Center Software | Envision : In the News

CRM and Contact Center Tools Find Their Footing

Mon, 31 Aug 2009 00:00:00 PST

Envision Takes a "Real" Look at Speech

Sat, 13 Jun 2009 00:00:00 PST

Envision's new speech analytics solution will encourage the industry to open up to the mid-market

Fri, 12 Jun 2009 00:00:00 PST

Is Affordable ROI for Speech Analytics Finally Here?

Mon, 08 Jun 2009 00:00:00 PST

Envision Telephony Releases InteractionIQ

Thu, 04 Jun 2009 00:00:00 PST

Envision Launches Speech Analysis Tool

Thu, 04 Jun 2009 00:00:00 PST

Envision Seeks Greater Reach For Speech Analytics

Thu, 04 Jun 2009 00:00:00 PST

Envision Sees Insight in Every Call

Wed, 13 May 2009 00:00:00 PST

Envision Advances Contact Center Performance Management

Thu, 23 Apr 2009 00:00:00 PST

Tuning Up (and Engaging) The Workforce Engine

Thu, 09 Apr 2009 00:00:00 PST

Envision Bags Product of the Year Award from Internet Telephony Magazine

Fri, 13 Feb 2009 00:00:00 PST

TMCNet on Envision Centricity 2008 Product of the Year award

Wed, 14 Jan 2009 00:00:00 PST

Yahoo! Finance on Envision Centricity 2008 Product of the Year award

Wed, 14 Jan 2009 00:00:00 PST

Reuters.com on Envision Centricity 2008 Product of the Year award

Wed, 14 Jan 2009 00:00:00 PST

Yahoo! Finance on Envision partnership with Comunycarse

Wed, 07 Jan 2009 00:00:00 PST

Forbes.com on Envision partnership with Comunycarse

Wed, 07 Jan 2009 00:00:00 PST

CRMXchange on Envision's Inclusion in Leading Analyst Firm's "Magic Quadrant for Contact Center Workforce Optimization"

Mon, 13 Oct 2008 00:00:00 PST

Seattle Times on Envision

Mon, 13 Oct 2008 00:00:00 PST

DestinationCRM on Gartner Workforce Optimization Magic Quadrant

Fri, 03 Oct 2008 00:00:00 PST

TMCnet on Envision Speech Analytics

Tue, 30 Sep 2008 00:00:00 PST

DestinationCRM on Envision Centricity

Fri, 19 Sep 2008 00:00:00 PST

B-eye-Network on Envision Centricity

Mon, 15 Sep 2008 00:00:00 PST

CRMXchange on Envision Centricity

Mon, 15 Sep 2008 00:00:00 PST

TMCnet on Envision Centricity

Mon, 15 Sep 2008 00:00:00 PST

TMCnet on Envision's Upcoming Roundtable Schedule

Tue, 26 Aug 2008 00:00:00 PST

TMCnet on Envision's Partnership with Alcatel

Wed, 20 Aug 2008 00:00:00 PST

TMCnet on Envision Excellence Award Winners

Tue, 12 Aug 2008 00:00:00 PST

CRMXchange on Envision Excellence Award Winners

Tue, 12 Aug 2008 00:00:00 PST

1to1 Media on Oakley Customer Service

Tue, 12 Aug 2008 00:00:00 PST

MultiChannel Merchant on VT Teddy Bear: Monitoring success

Tue, 01 Jul 2008 00:00:00 PST

TMCnet on Envision's Partnership with Diagenix

Thu, 26 Jun 2008 00:00:00 PST

CRM Today on Diagenix Partnership

Wed, 25 Jun 2008 00:00:00 PST

BNET on Envision's Partnership with Diagenix

Tue, 24 Jun 2008 00:00:00 PST

Forbes on Envision's Partnership with Diagenix

Tue, 24 Jun 2008 00:00:00 PST

TMCnet on Envision's Annual Customer Forum

Fri, 13 Jun 2008 00:00:00 PST

Envision customers will also discover how to utilize the latest workforce management strategies to optimize contact center performance. This year’s Envision Customer Forum features several important speakers, focused networking sessions, and expanded business tracks related to the call center. Customers will also learn how to increase their return on Envision solutions. The annual Customer Forum attracts new and returning visitors each year. It provides a wonderful opportunity for customers to share experiences and a way for Envision to ensure their contact center solutions always meet the customer’s constantly changing needs. View the full press release and learn more about the upcoming Customer Forum.

Envision Named 2008 American Business Awards Finalist

Fri, 13 Jun 2008 00:00:00 PST

This is the second consecutive year that Envision Analytics received a nomination. More than 2,600 entries from small and large companies in every industry were received. There are 40 categories, including Best Overall Company, Best New Product or Service, Best Management Team and more. Envision was selected as a finalist in the Best New Product or Service category for their contact center software. Envision Analytics is an award-winning provider of call center software and provides a web-based dashboard that consolidates customer interaction information from across the contact center. Read the press release and learn more about how Envision came to be an American Business Awards finalist.

CRMXchange on Envision's 2008 Customer Forum

Fri, 13 Jun 2008 00:00:00 PST

The 2008 Customer Forum features presentations from Envision customers, including Costco Wholesale, Southwest Airlines, Tiffany & Co., Blue Cross Blue Shield of Nebraska and more. These speakers will discuss their own experiences and how to use Envision software to deliver an extraordinary call center experience.

The annual Customer Forum attracts new and returning visitors each year. It provides a wonderful opportunity for Envision’s customers and call center software users to share their ideas and experiences with others. Learn more about Envision’s 2008 Customer Forum.

Envision Mentioned in Agent Training Article

Fri, 13 Jun 2008 00:00:00 PST

Connie Smith, the Chief Evangelist for Envision answers a number of questions about improving the call center. Smith relays that computer-based training provides an effective way to assist struggling agents and improve their call center handling skills and product knowledge. She also states that it makes sense to use experienced agents as mentors to empower inexperienced call center agents.

Smith also believes that the classroom is still the best option for new training, especially with new hires or an especially complicated process. “E-learning is best for refresher or enhancement courses, or for targeted individual learning,” she states in the article.
The article features e-learning advice from a variety of business representatives. To read more about call center software and e-learning, read “Taking Agent Training Beyond the Classroom.”

Envision's Chief Evangelist Receives Prestigious Award

Fri, 13 Jun 2008 00:00:00 PST

Founded in 1985 by a group of hotel reservation center managers, IARE facilitates the exchange of ideas and opportunities related to the profession. Each year the association recognizes individuals who contribute to the success of call centers in their organizations.
Smith has more than 20 years experience in the contact center industry. Her vast knowledge comes from filling a number of roles in call center management. She has helped more than 30 prominent contact centers with everything from mergers and relocations to customer service development and training initiatives.

As Chief Evangelist for Envision, Smith uses her wealth of skills in contact center operations to advise Envision customers on agent effectiveness, training, development, and call center performance. She is a popular speaker at various industry events, including the recent IARE Annual Conference. Read the full article for more about Connie Smith and the IARE award.

Envision Schedules Customer Forum

Tue, 20 May 2008 00:00:00 PST

Envision Named 2008 American Business Awards Finalist

Tue, 20 May 2008 00:00:00 PST

Envision Announces 2008 Annual Customer Forum

Wed, 14 May 2008 00:00:00 PST

Taking Agent Training Beyond the Classroom

Tue, 08 Apr 2008 00:00:00 PST

Productivity and Workforce Management

Tue, 01 Apr 2008 00:00:00 PST

Envision to Present ''Quality Monitoring Best Practices'' at CCNG Seminar

Thu, 27 Mar 2008 00:00:00 PST

Tom Aiello - Vice President of Worldwide Sales & Marketing, Envision: Reviews On 2007/2008

Tue, 26 Feb 2008 00:00:00 PST

Evaluating Agents: The First Step in Transforming Your Organization

Wed, 13 Feb 2008 00:00:00 PST

Monitoring the Quality Monitors

Fri, 08 Feb 2008 00:00:00 PST

Exclusive Interview: Tom Aiello, Vice President of Worldwide Sales & Marketing for Envision

Fri, 11 Jan 2008 00:00:00 PST

Delta Hotels Improves Customer Service Productivity With Envision Performance Suite

Wed, 21 Nov 2007 00:00:00 PST

Envision Helps Vermont Teddy Bear Co.

Thu, 08 Nov 2007 00:00:00 PST

Supporting a Bear Market

Mon, 05 Nov 2007 00:00:00 PST

Checking the Pulse of the Contact Center

Fri, 02 Nov 2007 00:00:00 PST

Envision Partners with CFI to Help Quantify Customer Satisfaction

Tue, 30 Oct 2007 00:00:00 PST

Envision Partners With Free & Clear

Wed, 03 Oct 2007 00:00:00 PST

Diagenix Awarded GSA Contract From Defense Finance And Accounting Service

Thu, 27 Sep 2007 00:00:00 PST

E-Learning for Contact Center Agents

Wed, 19 Sep 2007 00:00:00 PST

Envision Analytics Provides a Contextual View of Enterprise Performance

Fri, 14 Sep 2007 00:00:00 PST

CRM Execs: Where is the Industry Headed?

Sat, 18 Aug 2007 00:00:00 PST

Workforce Optimization with David Pennington - Director of Product Management, Envision Telephony, Inc.

Wed, 20 Jun 2007 00:00:00 PST

Quality Monitoring with Connie Smith - Envision Telephony, Inc

Tue, 19 Jun 2007 00:00:00 PST

L' Tur Exhibits Growth With Envision's Click2Coach

Fri, 11 May 2007 00:00:00 PST

Advanced Analytics Offer Greater Precision

Tue, 01 May 2007 00:00:00 PST

Products of the Year: These Are the Sharpest Knives in the Drawer

Sun, 01 Apr 2007 00:00:00 PST

Free & Clear Improves Contact Center Efficiency with Help From Envision

Mon, 19 Mar 2007 00:00:00 PST

Personalizing the Contact Center

Thu, 08 Mar 2007 00:00:00 PST

Home-Based Agent Programs Offer New Alternatives

Thu, 08 Mar 2007 00:00:00 PST

Do You Know Who's Calling?

Wed, 21 Feb 2007 00:00:00 PST

Petro-Canada Delivers Legendary Customer Experiences with Envision

Tue, 20 Feb 2007 00:00:00 PST

Leveraging Analytic Solutions To Improve Insight, Performance And Customer Experiences

Fri, 16 Feb 2007 00:00:00 PST

Envision Telephony, Inc. Awarded Customer Interaction Solutions(R) Magazine's 2006 Product of the Year Award

Wed, 07 Feb 2007 00:00:00 PST

A Banner Year for Identity Theft

Thu, 04 Jan 2007 00:00:00 PST

Making the Grade

Mon, 01 Jan 2007 00:00:00 PST

Small Companies Adding Year-Round Perks for Employees

Sun, 24 Dec 2006 00:00:00 PST

Envision Unveils Envision Performance Suite 9.0

Tue, 12 Dec 2006 00:00:00 PST

Envision Unveils Performance Suite 9.0

Tue, 12 Dec 2006 00:00:00 PST

Calibration: Removing Variation within Your Quality Program

Mon, 04 Dec 2006 00:00:00 PST

L TUR Receives German Quality Certification

Mon, 13 Nov 2006 00:00:00 PST

Envision Telephony Announces UK's First Identity Protection Solution For Contact Centres

Wed, 01 Nov 2006 00:00:00 PST

Connie Smith, Chief-Evangelist -Envision, On Customer Satisfaction

Fri, 13 Oct 2006 00:00:00 PST

QM: The Upswing Continues

Tue, 26 Sep 2006 00:00:00 PST

Rodney Kuhn On Envision's New Secure Functionality

Fri, 22 Sep 2006 00:00:00 PST

Exploding the Contact Center Myth

Wed, 20 Sep 2006 00:00:00 PST

Identity Protection for the Call Center

Mon, 18 Sep 2006 00:00:00 PST

Product Spotlight: ACCE 2006

Fri, 15 Sep 2006 00:00:00 PST

Connie Smith - Chief Evangelist, Envision On Retention

Mon, 04 Sep 2006 00:00:00 PST

WFO suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages

Fri, 01 Sep 2006 00:00:00 PST

Get Creative with Quality Monitoring

Wed, 30 Aug 2006 00:00:00 PST

Envision Telephony, Inc. Honors Contact Center Visionaries

Mon, 28 Aug 2006 00:00:00 PST

Call Center Market Consolidation Tricky for Buyers

Tue, 15 Aug 2006 00:00:00 PST

Envision Performance Suite Helps Improve Operations in Contact Centers

Wed, 26 Jul 2006 00:00:00 PST

David Pennington - Director of Product Management, Envision On Refinements In Contact Centers

Fri, 21 Jul 2006 00:00:00 PST

Envision Receives Positive Rating in Gartner's MarketScope Report

Wed, 19 Jul 2006 00:00:00 PST

Connie Smith - Chief Evangelist, Envision On Contact Center Performance & Quality Metrics

Tue, 27 Jun 2006 00:00:00 PST

Envision Telephony, Inc. Announces International Customer Forum; Contact Center Leaders Share Industry Insight and ROI-driven Strategies for Workforce Optimization

Wed, 14 Jun 2006 00:00:00 PST

Envision Enters Sales Partnership with Nuasis

Fri, 19 May 2006 00:00:00 PST

Envision Telephony announced that Great Lakes Educational Loan Services has selected the Envision Performance Suite

Thu, 18 May 2006 00:00:00 PST

Envision and Nuasis Partner to Deliver IP-based Contact Center Solutions

Thu, 18 May 2006 00:00:00 PST

Envision and Nuasis Offer Combined Call Center Suite

Thu, 18 May 2006 00:00:00 PST

Envision and Nuasis Partner

Wed, 17 May 2006 00:00:00 PST

Envision and Nuasis Form a Partnership

Tue, 16 May 2006 00:00:00 PST

Workforce Management: The Envision Interview

Fri, 12 May 2006 00:00:00 PST

Envision Telephony Appoints Thomas Aiello as Vice President of Worldwide Sales

Thu, 11 May 2006 00:00:00 PST

Contact Center News for 10 May: Cisco, Cox, Envision, Outbound Dialing Market Estimates

Wed, 10 May 2006 00:00:00 PST

Great Lakes Educational Loan Services, Inc. Selects Envision Performance Suite

Wed, 10 May 2006 00:00:00 PST

Envision Telephony Appoints Thomas Aiello As Vice President of Worldwide Sales

Wed, 10 May 2006 00:00:00 PST

Agent Training Spurs Loans for Credit Union

Mon, 24 Apr 2006 00:00:00 PST

Envision Extends BI Capabilities With Envision SpeechMiner

Mon, 03 Apr 2006 00:00:00 PST

Teaching Supervisors How To Be Coaches

Sat, 01 Apr 2006 00:00:00 PST

Business Credit - USA

The 2006 Service Leader Awards

Sat, 01 Apr 2006 00:00:00 PST

Carglass Germany Selects Envision Click2Coach

Tue, 28 Mar 2006 00:00:00 PST

Carglass Germany Selects Envision Click2Coach; Leading Vehicle

Mon, 27 Mar 2006 00:00:00 PST

Envision SpeechMiner voice analyzer

Tue, 21 Mar 2006 00:00:00 PST

Contact Center News

Tue, 21 Mar 2006 00:00:00 PST

Speech Analytics Based on Emotion

Mon, 20 Mar 2006 00:00:00 PST

Envision Extends Business Intelligence Capabilities With Envision SpeechMiner

Wed, 15 Mar 2006 00:00:00 PST

Envision Extends Business Intelligence Capabilities With Envision SpeechMiner

Wed, 15 Mar 2006 00:00:00 PST

Envision Extends Business Intelligence Capabilities With Envision SpeechMiner

Wed, 15 Mar 2006 00:00:00 PST

Envision Extends Business Intelligence Capabilities With Envision SpeechMiner

Wed, 15 Mar 2006 00:00:00 PST

Contact Center Technology Update

Wed, 01 Feb 2006 00:00:00 PST

San Diego County Credit Union Selects Envision Click2Coach

Mon, 09 Jan 2006 00:00:00 PST

Business Problem: Contact Center Managers Cannot Staff and Manage Their Call Centers Effectively

Sun, 01 Jan 2006 00:00:00 PST

Lufthansa Chooses Envision Click2Coach

Wed, 26 Oct 2005 00:00:00 PST

Top International Customer Care Organization Chooses Envision Solution

Fri, 14 Oct 2005 00:00:00 PST

Ted Lubowsky Interview

Wed, 12 Oct 2005 00:00:00 PST

The decision maker's guide to contact center quality management, part 2

Thu, 06 Oct 2005 00:00:00 PST

The Call Is Your Most Valuable Asset

Thu, 01 Sep 2005 00:00:00 PST

Envision Announces (Quite Good) Results

Wed, 27 Jul 2005 00:00:00 PST

Teaching Supervisors How to be Coaches

Tue, 19 Apr 2005 00:00:00 PST

State's promising tech companies win awards

Wed, 09 Mar 2005 00:00:00 PST

Germany's ASSTEL picks Envision to increase quality

Tue, 11 Jan 2005 00:00:00 PST

Click! Network Dials Up Better Customer Service

Mon, 22 Nov 2004 00:00:00 PST

Sonicare Brushes Up on Customer Care

Mon, 26 Jul 2004 00:00:00 PST

Contact centers hung up on quality metrics

Tue, 13 Jul 2004 00:00:00 PST

Evaluating And Selecting A Workforce Management Solution

Thu, 01 Jul 2004 00:00:00 PST

How To Make a Good CSR

Tue, 01 Jun 2004 00:00:00 PST

Envision's Click2Coach Helps ShopNBC Train and Evaluate Call Center Agents

Mon, 26 Apr 2004 00:00:00 PST

ShopNBC expedites customer service calls with new training system

Thu, 01 Apr 2004 00:00:00 PST

Work in Progress

Thu, 01 Apr 2004 00:00:00 PST

Stretch Your Training To The Limit

Fri, 05 Mar 2004 00:00:00 PST